REFUNDS AND RETURNS POLICY
A buyer may for any reason cancel their order at any time up to 24 hours after the order is placed, but not after the order has already been despatched, by so notifying CarCareCo by phone on 1300 323 150.
Where products are to be returned, the customer will return the products to CarCareCo at their cost, unless other arrangements are made. Pror to their return, the buyer is liable to keep the items in a safe and proper manner and take reasonable care of them. Materials should be returned in the original packaging and packed to avoid damage in transit back to our warehouse. CarCareCo reserves the right to refuse the return of items that are not in the same condition as which they were dispatched.
Any price refunds will be effected within 30 days after Allcare Vehicle Wash Solutions was notified of the reason, conditional upon any returned materials being collected in original saleable condition.
If an order is received with damaged items, CarCareCo will issue a credit or send replacement items if the buyer so notifies CarCareCo within 7 days of the date of the invoice and the items are sited by a representative of CarCareCo to confirm that the damage was not caused by the customer.
Risk of damage, loss or deterioration to product passes to the buyer on delivery
Our Returns Procedure policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For any faulty items, this needs to be identified within the 30 day period and brought to our support team’s attention, so we can assess if items are to be replaced. Beyond that, a warranty claim needs to be raised and this will be done with the manufacturer of the product.
Goods are exempt from being returned if:-
- The item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Note there are certain situations where only partial refunds are granted. If the return is due to a change of mind, the refundable amount is the total amount paid less 20% for restocking & handling fee. This will automatically be calculated and deducted from the full refundable amount unless informed otherwise.
To process any returns, kindly send us an email at sales.carcareco.com.au with details on your order and reason for the return. We endeavour to respond within 24 hours with further instructions on how to proceed from there.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 3-5 business days.
If you haven’t received the refund within that period, best to contact your bank / financial institution directly to investigate further. Please note that for all Afterpay payments, the refunds may take longer to clear so please check with them directly as well.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales.carcareco.com.au.
We only replace items if they are defective or damaged in transit, however kindly contact the team at CarCareCo before sending your item back.
Customers are generally responsible for the return shipping costs however they are refundable if the item is accepted as a faulty item and is covered under manufacturers warranty. If not; the cost of return shipping will be deducted from your refund.
*Take advantage of Paypal FREE Returns guarantee of up to A$45 per shipment. Register here and ensure you make a purchase via Paypal method only to qualify for this.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Thank you and if you have further queries please do not hesitate to contact us directly.