CANCELLATIONS

A buyer may for any reason cancel their order at any time up to 24 hours after the order is placed, but not after the order has already been dispatched, by so notifying CarCareCo by phone on (03) 9008 6301

RETURNS

We have a 30 day returns policy. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that it was received. It must also be in the original packaging. For any faulty items, this needs to be identified within the 30 day period and brought to our support team’s attention if items are to be replaced. Beyond that, a warranty claim needs to be raised and this will be done with the manufacturer of the product. 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund has been approved or rejected. 

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment. Note that the refund timeframe varies based on payment method but it would usually go through within 3-14 business days.

If you have not received the refund within this period, please contact your bank / financial institution directly to investigate further. Note for Afterpay and ZipPay payments, refunds do take longer to clear and you will need to check directly with them.

If you have completed all the steps above and your refund still has not been received, please contact us at [email protected] 

DAMAGES

If an order is received with damaged items, CarCareCo will issue a credit or send replacement items if the buyer so notifies CarCareCo within 7 days of the date of the invoice and the items are sited by a representative of CarCareCo to confirm that the damage was not caused by the customer.

RISK

Risk of damage, loss or deterioration to product passes to the buyer on delivery